What information do we collect from our customers?

When you register with us, we need some basic information such as your name, contact details, and an email id. Additionally, when you place an order with us, you will also be required to fill in the shipping address, bank details, debit or credit card details, etc. This enables us to better customize our services for you, ensuring a seamless shopping experience.

Why do we ask for these details?

We ask for these details to reduce bot-related scams. Data such as name, contact details, and mail address allows us to deliver to the right address and to the right recipient.

We thoroughly check your shipping address before processing the order. We may also require you to verify your order through a call as well. Our executives use the information provided to check-in for the purchase attempt and only process upon successful verification.

The mail address is also used to aid customers to stay updated with any product release, order confirmation mails, and newsletters. The above-said process is initiated only when the customer gives us their approval. If not interested, you can unsubscribe from our mailing list anytime you may want.

All customer data is collected purely for market research purposes, and none of it is shared with third parties until and unless we get legal consent from the customer or other authorities.


Is my personal information safe with Medsbuzz?

At, we are greatly attentive to the safety of each one of our customer’s personal information, no matter how trivial it might be. All of this data is stored within a secured cloud, encrypted with the industry-best AES-256 encryption, making it highly difficult for scammers to pick out the data from our storage. We also follow PCI-DSS recruitments set by the Government of Australia to provide you with the best online med-shopping experience.

Do you use cookies?

Yes, we do use cookies. Below we have provided a list of the cookies we generally use. Please go through them before to understand our privacy policies better.

  • session_id, unique token, sessional– Cookies used to approve storage of consumer data
  • visit, no data held– Cookies used by website service providers to track the total number of visitors within a gap of 30 minutes.
  • Uniq, no data held– Cookies are used for tracking the number of times a single consumer has visited the website within the midnight of the next day.
  • cart, unique token– Cookies that keep your cart contents stored in the database for at least two weeks.
  • secure_session_id, unique token, sessional storefront_digest, unique token, indefinite– Cookies that help decide if an existing visitor has the required credentials.

Is Medsbuzz trustworthy?

We assure our customers of complete data safety as we do not tamper with their personal data without their consent. None of our partners or executives indulge in information sharing with any third parties whatsoever. Our website is also encrypted with the highest encryption technology that locks away all your personal data in our safe storage. Thus, shopping with us is always stress-free and safe for all.

Will you share my details with third parties?

No, we never share your personal details with any third parties unless we have your permission or order from the state authority to do so. But, in certain cases requiring legal supervision due to a possible breach of usage guidelines, we may share your personal details with concerned authorities without your permission.

To know more about this, please visit our ‘Terms and Conditions‘ page, or you can also get in touch with our customer care. We will be happy to help you with your concern.

Will my details be advertised publicly?

With Medsbuzz, we assure you that none of your details are used for any advertising purposes. But on the contrary, you can volunteer your data for our advertising programs by providing written consent.

However, your application is subject to going through our company guidelines before finalizing your candidature for our advertising programs. Until then, your information will stay safe with us.

Can I use my credit card safely?

We have integrated advanced SSL-secured payment gateways to provide our customers with a safe online shopping experience. Your bank detail remains safe in secured cloud storage, far from any possibility of misuse. This prevents malicious hackers from accessing your data, therefore eradicating the chance of online scams.

Why does my credit card payment show ‘declined’?

There are many reasons why your credit card payment may not have passed through successfully. It occurs when:

  • You entered the wrong information, such as wrong OTP, CVV, etc.
  • Your bank does not allow foreign bank transactions.
  • You have surpassed the maximum number per day transactions for your card.
  • Failed auto-verification.
  • Inadequate funds or card is blocked.
  • Card type is not supported or is deemed potentially harmful by our SSL certificate.

What happens when my credit card payment is declined?

If your credit card transaction fails, you will automatically receive a notification regarding the same through mail and text message. No further transaction will be initiated with your card details till your consent.

Our executives may also do a follow-up within 5-10 minutes of the failed transaction to ensure we can be of any help. Unless the problem is from your bank’s side, our executives will also help you with your purchase via telephonic conversation.

Do I have to pay additional charges for failed transactions?

You need not pay any extra charges for unsuccessful transactions. As stated earlier, in such cases, you can contact our support team to help you process the payment without any further hassle.

However, some banks may charge bounce charges. For detailed information, it is better to consult with your bank.